Refund policy
Queen Lily Co. Returns & Refund Policy
Because every Queen Lily Co. box is an exclusive mystery experience featuring limited-edition, small-batch curated items, all sales are strictly final. We do not accept returns, exchanges, or cancellations if you change your mind or dislike a surprise variant item.
However, we want you to love your boutique haul! We take immense pride in packing your bundles carefully, but we completely protect our buyers against transit mishaps.
🚨 Shipping Damage & Defective Item Policy
If a premium designer candle, insulated travel mug, frame, or lifestyle item is cracked, broken, or physically damaged by the mail carriers during shipping delivery, we will make it completely right.
To qualify for a transit-damage replacement or a corresponding resolution, please follow these simple steps:
- Contact Us Quickly: Send a message directly to our shop page or email our customer support squad within 48 hours of your package being marked as delivered.
- Provide Photo Proof: Include a clear, bright photo showing the exact damage to the item, along with a picture of the shipping box and internal packaging materials.
- Our Resolution Guarantee: Once we verify the transit damage, we will instantly process a replacement for that broken item or issue a fair solution to ensure your curated lifestyle bundle is completely whole